This Privacy Policy outlines how Emosoul (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, utilize our services, or make a purchase from emosoul.in (the “Site”), or otherwise interact with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to users of the Services, whether as customers, site visitors, or other individuals whose information we collect according to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using or accessing the Services.

Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

Collection and Use of Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of others.

Types of Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services. “Personal information” refers to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:

Information We Collect Directly from You

• Basic contact details: name, address, phone number, email.
• Order information: name, billing address, shipping address, payment confirmation, email, phone number.
• Account information: username, password, security questions.
• Shopping information: items viewed, cart contents, wishlist.
• Customer support information: details included in communications with us.

Some features of the Services require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data includes details about how you access and use our Site and account, such as device information, browser information, network connection details, IP address, and other interaction data.

Information We Obtain from Third Parties

We may also collect information about you from third parties, including vendors and service providers who collect information on our behalf. These include:

• Support companies: e.g., WooCommerce.
• Payment processors: e.g., bank account, credit/debit card information, billing address.

Any information obtained from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies or practices. See the “Third Party Websites and Links” section for more details.

 Use of Personal Information

We use your personal information for various purposes, including:

• Providing Products and Services: To perform our contract with you, process payments, fulfill orders, send notifications, manage your account, arrange shipping, facilitate returns and exchanges, and enable review postings.
• Marketing and Advertising: To send promotional communications and show you advertisements for products or services. This includes tailoring the Services and advertising on our Site and other websites.
• Security and Fraud Prevention: To detect, investigate, or act on possible fraudulent, illegal, or malicious activity. Ensure account security and respond to any compromise.
• Communicating with You: To provide customer support and improve our Services, based on our legitimate interests in maintaining our business relationship with you.

 Cookies

We use Cookies to power and improve our Site and Services, run analytics, and better understand user interaction. You can set your browser to remove or reject Cookies, but doing so may impact your user experience and the functionality of our Services.

 Disclosure of Personal Information

• We may disclose your personal information to third parties under certain circumstances, including:
• Service providers: Vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• Business and marketing partners: To provide services and advertise to you.
• With your consent: When you direct or request us to share information with third parties.
• Affiliates: Within our corporate group for business operations.
• Legal reasons: To comply with legal obligations, enforce our terms of service, or protect our rights and the rights of others.

 User Generated Content

Any content you post in public areas of the Services will be accessible by anyone. We do not control who accesses this information and cannot ensure their compliance with your privacy or security. We are not responsible for the use or misuse of information you make public.

Third Party Websites and Links

Our Site may link to third-party websites or platforms. We are not responsible for their privacy or security practices, including the accuracy of information found on these sites. Review the privacy policies of any third-party sites you visit.

 Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, contact us to request deletion.

Security and Retention of Your Information

We cannot guarantee perfect security of your information. Use secure channels to communicate sensitive information. Retention of your personal information depends on various factors, such as maintaining your account, providing Services, legal obligations, and resolving disputes.

 Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

• Right to Access/Know
• Right to Delete
• Right to Correct
• Right of Portability
• Restriction of Processing
• Withdrawal of Consent
• Appeal

You can manage your communication preferences and opt out of promotional emails at any time. To exercise your rights, contact us using the details below. We will verify your identity before responding to your request.

 Complaints

If you have complaints about our processing of your personal information, contact us. If unsatisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

 International Users

We may transfer, store, and process your personal information outside your country, including in the United States. We will use recognized transfer mechanisms to protect your information.

 Contact Us

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, contact us at:

Email: contact@emosoul.com