We want you to love your purchase! Please review our return policy to ensure the best shopping experience:

1. Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or misprinted, please notify us within 7 days of receiving your order at contact@emosoul.com.

Include the following details:

• Order number
• Clear photos and/or an unboxing video of the defect or damage
• A brief description of the issue

Once verified, we will coordinate with our production partner to arrange a replacement or refund promptly.

2. Incorrect Size Ordered

We know that choosing the right size online can be tricky. Unfortunately, we cannot accept returns or exchanges due to incorrect sizing choices.

• Please consult our size charts carefully before ordering and consider ordering a size up if unsure.
• If you have questions about sizing, contact us at contact@emosoul.com.com before placing your order.

3. Change of Mind Returns

We do not accept returns or exchanges for “change of mind” reasons. Our print-on-demand model means each item is made specifically for you once ordered.

4. Colour Variations

We strive to represent our products accurately, but please note that colours may appear slightly different on screens than the final printed product. We cannot offer refunds or exchanges for minor colour variations.

5. Return Timelines and Conditions

• All eligible return requests must be made within 7 days of delivery.
• Items must be returned in their original, unused condition with all tags attached (if applicable).
• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

We always aim for customer satisfaction. If you have a unique situation, please contact us to discuss possible solutions.

How to Initiate a Return

• Contact our customer service team at contact@emosoul.com
• Provide your order number and the reason for the return.
• If eligible, we will provide instructions on how to return the item(s).

By placing an order with Emosoul, you agree to the terms of this return policy.